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This training manual was written to give the reader a better understanding of why core values are important for the workplace and in everyday life. It is also necessary to learn how important customer service is and that we are ALL customers at one time or another. Life would be different if managers, employees, and people in general learned to demonstrate a positive attitude toward others and to take the focus off of themselves.

The six elements that are covered in the book are:

  • Teamwork
  • Respect
  • Accountability
  • Integrity
  • Innovation
  • Patience

“You can get everything in life you want if you just help enough other people get what they want.” – Zig Ziglar

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